INTERNAL COPILOT · PARTS MATCHING
For your team, not your customers. A browser-based copilot that decodes VINs in seconds, surfaces cross-references automatically, identifies stocked substitutes when OEM is out, and answers "what's the difference between X and Y" in real time. Every rep at senior-level accuracy.
Your senior tech knows every cross-reference, every substitute, every supersession in the building. He's booked solid every day. When he's at lunch, on vacation, or on the other line, your junior rep fumbles the lookup for 20 minutes while the customer waits. One of two things happens: the customer walks, or the junior quotes wrong and you eat the return.
At peak hours — when every rep is in the weeds — mistakes multiply. Wrong part quoted. Wrong VIN decoded. Stocked substitute missed because the rep didn't know it existed on the shelf. Your return rate climbs. Your customer-of-the-year status slips.
A typical shop has $200K in stocked substitutes that most reps don't know about. The OEM goes out of stock, the customer goes to a competitor, the substitute sits there unsold — because nobody on the counter remembered it exists. The part was available. The knowledge wasn't.
Average lookup time for a junior rep on a complex VIN cross-reference.
Typical wrong-part return rate at a shop with mixed-experience counter staff.
Shop substitutes that stay unsold because reps don't know they're available.
Runs on the screen your rep already has in front of them. No new hardware. No new login. Paste or type a VIN and hit search.
Make, model, year, engine, trim. With links to the exact OEM parts for the vehicle's options package. Not a generic match.
Every equivalent aftermarket, OE-quality, and reman part mapped to the OEM SKU. The rep sees everything at once, not just what they remember.
OEM on backorder? The copilot shows which substitutes you have on the shelf right now, at which branch, at what price.
Plain-language answers to the questions junior reps are scared to ask. Good vs. better vs. best. Application coverage. Warranty differences.
Custom supersessions. House substitutes. "We always quote the Gates belt, not the AC Delco." Your specific shop rules become the copilot's rules.
Representative of real customer outcomes. Specific customer data confidential.
The Parts Matching Copilot uses the exact same VIN decoder, OEM catalog, and inventory view as the Counter Agent. A junior rep looking up a VIN on the copilot sees the same data the customer-facing agent would surface on a call. Training is shared. Corrections are shared.
This agent is often the second or third deployment customers add — shops love the customer-facing Counter Agent, then realize they want the same superpower for their in-person walk-ins. Flip it on; every counter rep has it within a day.
Get your AI agent live without a card. Prefer white-glove setup for a multi-store group or ERP integration? Book a call instead.