OUTBOUND SALES AGENT
The follow-up your team never has time to do. Auto-reaches dead quotes at 24h, 72h, and 7 days. Re-engages customers who've gone silent for 30, 60, or 90 days. Every quote touched. Every dormant customer nudged.
Every quote you issue has a half-life. Industry data says 83% of quoted sales close within 7 days — or never close at all. Your counter team is drowning in new calls. Nobody has time to chase yesterday's quotes. So they die. Quietly. Day after day.
Same story with your customer database. You have 2,400 customers who bought from you last year. How many have ordered in the last 90 days? Probably 35%. The other 65% are buying parts somewhere else right now — from a competitor, from the dealer, from a national chain — because they forgot you exist.
Reactivation is pure margin. You don't need to acquire them. You already have their phone number and their order history. You just need somebody who has time to call them. That somebody is not your counter team. They're handling today's calls.
Share of quoted revenue lost at typical shops due to zero follow-up on open quotes.
Share of active customers who have gone silent — no order in 90 days — at a median shop.
Annual reactivation opportunity at a $5M shop from dormant-customer outreach alone.
Reads your ERP every evening and pulls every quote that hasn't been won, lost, or converted. Nothing falls off the radar.
Three-touch sequence, different tone each time. Soft check-in at 24h. Pricing / availability refresh at 72h. Final last-call at 7 days.
Scans your customer database for anyone who's gone silent and reaches out with a relevant message based on what they used to buy.
SMS-preferring customer gets SMS. Email-preferring gets email. High-ticket customer gets a voice call. No annoying the email-only customer with voice mails.
When a customer responds with "yes, can you get me that?" it gets pushed to a live rep in real time. No lead waits for the agent to circle back.
Clear ROI numbers: quotes touched, quotes recovered, dollar-volume saved, customers reactivated. You see the revenue this agent is producing.
Representative of real customer outcomes. Specific customer data kept confidential.
The Outbound Sales Agent reads from the same ERP connection the Counter Agent already uses. Quote data, customer history, order patterns — all shared. When a customer calls in (Counter Agent) and then goes silent (Outbound Agent), it's the same context, same customer record, same conversation thread.
Most customers deploy the Counter Agent first, see it working, then add this one within 30-60 days. Adding it is configuration, not a new project.
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